I feel like a big part of the disconnect does probably come down to not really seeing your audience as people, and therefore getting too invested in manipulating the story to surprise them without really caring about the emotional impact it'll have. The objective is to get people talking about it. Which is actually part of the appeal on some shows, e.g. the Game of Thrones type, or the Black Mirror type of Netflix shows, where the whole point is to make people gasp in shock. But that just doesn't work on some shows, especially when it means totally screwing over your audience when they thought they were getting into something else entirely.
no subject
I feel like a big part of the disconnect does probably come down to not really seeing your audience as people, and therefore getting too invested in manipulating the story to surprise them without really caring about the emotional impact it'll have. The objective is to get people talking about it. Which is actually part of the appeal on some shows, e.g. the Game of Thrones type, or the Black Mirror type of Netflix shows, where the whole point is to make people gasp in shock. But that just doesn't work on some shows, especially when it means totally screwing over your audience when they thought they were getting into something else entirely.